• Dean, School of Maritime and Industrial Studies, University of Piraeus
  • Keynote speaker at AHEPA Business Forum/Shipping (AHEPA Supreme Convention, July, 2021)
  • Member of the Committee for the evaluation of Scholarship applications for the academic year 2021-22 (Onassis Foundation)
  • Member of the Commitee for the evaluation of Scholarship applications (Hellenic Shortsea Shipowners Association)


  • Acceptance of “Lloyd’s List Award – 2019 Education or Training Award” on behalf of the Department of Maritime Studies of University of Piraeus



  • Member of the Board of Directors, Karamolegos Bakery (an Athens Stock Exchange industrial corporation with some 1000 employees)
  • Invited speaker, Economic Chamber of Greece, Heraklion
  • Invited speaker, 30 CEO’s breakfast main speech on “Customer Journey and Customer Experience”, Athens Sofitel
  • Invited speaker, Korea – Greece Sourcing Maritime Plaza Workshop, Athens


  • Member of the Editorial Board of “Journal of Service Theory and Practice” (IF=1,28)
  • Best Paper Award, “Exploring the Role of Human Talent in the Total Quality Management – Performance Relationship”, 19th QMOD Conference, 21-23 September, Rome
  • Προσκεκλημένος αξιολογητής (Reviewer) στην Εθνική Αξιολόγηση του Επιπέδου Έρευνας των Πανεπιστημίων και Ερευνητικών Κέντρων στην Ιταλία (National Assessment of Italian National Research) (ANVURCINECA) για τα έτη 2011-2014 στους Τομείς Διοίκησης και Στατιστικής.



  • Highly Commended Paper Award winner from EMERALD LITERATI as it is one of the most impressive pieces of work the team has seen throughout 2013. “The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector”, The TQM Journal, 25, issue 2.
  • Among the Best submissions award to QMOD 16.Market Orientation and Service Quality: Opponents or Colleagues?
  • Invited Speaker “Roma Tre University” 26-28 March 2014.
  • Invited Contributor, “Encyclopedia of Services”, SAGE Publications



  • Selected for publication at QMOD 15 – “Travellers’ behavioural intentions depending on their cultural beliefs”, 15th QMOD conference on Quality and Service Sciences, Poznan, Poland, 5th of September – 7th of September 2012.


  • Among the Best submissions award to ΙΑΜΕ 2011, – A., Pantouvakis and A. Dimas, “The role of corporate agility and perceived price on the service quality – customer satisfaction link. Some preliminary evidence from the port industry” and merits publication in the International Journal of Shipping & Transport Logistics.


  • Highly Commended Paper Award winner from EMERALD LITERATI as it is one of the most impressive pieces of work the team has seen throughout 2010 for “’The Relative Importance of Service Features in Explaining Customer Satisfaction: A Comparison of Measurement Models’ Managing Service Quality, Vol. 20, Issue 4, pp.366-378, {Pantouvakis, A., (2010)}.


  • Reviewer for many academic outlets
  • Chairman/ member of the Scientific Committee of many Internationally recognized Conferences (QMOD, AMS, ICCMI, etc.)